- Parts & Service
customer wait times estimates of 4 to 16 weeks
To: Our valued customer
Due to the production delays in the manufacture of parts worldwide due to the COVID-19 pandemic, Fusion Cine is unable to provide the prompt service that we are known for.
Depending on the manufacture and parts availability, we will do our best to prioritize your service as the parts for your items come available.
The worldwide shortage of parts is leading to significant delays, so please have patience and the knowledge that it will not come quickly, but we are doing our best to get you back up and running as soon as humanly possible.
You do not need to follow up on the status or progress of your repair, as we will communicate timelines as they come available to us.
We are all in this together and the amazing team running Fusion Cine service will continue to go to great lengths to get you up and running in 2021
All the best
Parts & Service
Fusion Cine is Canada's preferred
authorized Service Center
Pro certified service and warranty work is performed at our Vancouver, BC location
What do we repair?
Sony Professional &
Broadcast Audio & Video Equipment
Sony Projectors &
Sony DSLR Cameras,
Sony Mirrorless Cameras, & Camcorders
ARRI Professional Lighting
(For purchases done at Fusion Cine)
Lens Focus Calibration
(PL & EF)
Out of warranty?
We can evaluate your equipment and provide you with an estimate.
*If your warranty is still valid, check the section below. Please note we only work with Canadian warranties.
Professional Equipment repair
$120 (waived after ordering a repair)
Consumer Equipment repair
$25 (waived after ordering a repair)
How to get started?
You can drop off directly or you can ship in to us. We will do our best to get your product evaluated within 2 business days. If warranty a copy of the proof of purchase will be required.
Shipping equipment for repair
Make sure you secure the item well inside of a plain box so it does not bump around or get damaged during transport. We do not recommend you ship in the original box without covering it up first. Please make sure you enclose all of your contact details inside the box along with a brief description of the issue fault. Do not send in any accessories including batteries or memory cards unless the issue you are experiencing is directly related to one of these items.
Hours of Operation / Contact info
1469 Venables Street. Vancouver. BC Canada V5L 2G1
Monday to Friday
8:00 am - 6:00 pm PST
Please go through the back between 8:00 am and 9:30 am.
Phone: 604.879.0003 Extension: 420
Toll Free: 1.855.858.2463
Your equipment is in good hands.
Do you have any other questions?
- How do I pay for my repair?
Once the repair is completed you can pay when picking up. Cash, Debit, Visa, MasterCard and American Express accepted. If you have shipped in, we’ll send you a secure online payment request prior to sending back to you.
- What is an evaluation fee?
Our evaluation fee is the cost for our technicians to look at your product and diagnose the fault when out of warranty. This can include testing, checking functions and in some cases disassembling your product to check for problems. We will call or email you once the evaluation is completed to let you know what the cost will be for repair before we proceed.
- What is the warranty on a repair?
We provide a 90-day warranty on the parts and labor confined to the work carried out.
- How long does it take for a repair?
We try to get all units evaluated within 48 hours of receipt, however, this will vary with the problem and how intermittent the issue may be. Parts availability can definitely have an effect on turnaround time and we’ve little control of this. We’re here to help and will work with you to get urgent repairs back to you as soon as possible.