Please note that service work may have significant delays at this time
Parts & Service
Fusion Cine is Canada’s preferred
authorized Service Center
What do we repair?
Sony Projectors &
Video conferencing
Sony Professional &
Broadcast Audio & Video Equipment
Sony DSLR Cameras,
Sony Mirrorless Cameras, & Camcorders
ARRI Professional Lighting
(For purchases done at Fusion Cine)
Out of warranty?
We can evaluate your equipment
and provide you with an estimate.
If your warranty is still valid, check the section below.
Please note we only work with Canadian warranties.
Professional Equipment repair
Evaluation Fee
- $120 (waived after ordering a repair)
Consumer Equipment repair
Evaluation Fee
- $25 (waived after ordering a repair)
Other Services
- Monitor & Projector Calibration
- Lens Focus Calibration (PL & EF)
- Screen Protector application
- Firmware Update
- Equipment Cleaning & Evaluation
- Camera Matching
How to get started?
Drop-in
You can drop off directly or you can ship in to us. We will do our best to get your product evaluated within 2 business days. If warranty a copy of the proof of purchase will be required.
Shipping equipment for repair
Make sure you secure the item well inside of a plain box so it does not bump around or get damaged during transport. We do not recommend you ship in the original box without covering it up first.
Please make sure you enclose all of your contact details inside the box along with a brief description of the issue fault.
Do not send in any accessories including batteries or memory cards unless the issue you are experiencing is directly related to one of these items.
Hours of Operation /
Contact info
1469 Venables Street. Vancouver. BC Canada V5L 2G1
Monday to Friday
8:00 am – 6:00 pm PST
Please go through the back between 8:00 am and 9:30 am.
Email: serviceteamfusioncine.com
Phone: 604.879.0003 Extension: 420
Toll Free: 1.855.858.2463
Your equipment is in good hands.
Evan Groves
November 2019
"Absolutely amazing service. I booked my A7S in for a sensor cleaning (it had terrible spots on the sensor). The Fusion Cine service department were great in letting me know..."
Addie G
October 2019
"Fusion Cine's service dept did a fantastic job on the repair of a Sony product. Expert, friendly, and very timely. Highly recommended!"
Jeffy Tam
November 2019
"Great staff, very helpful. I am amazed by how fast they can repair my camera. I have a sony a7ii, sent in repair on monday, got it back on Friday! Shout out to Gary!"
Do you have any other questions?
More questions? Check our FAQ page or contact us at serviceteamfusioncine.com or our contact page link below.
